Refund policy

Our 60-night guarantee

Use your Lumen Rest mask for up to 60 nights. If your eyes don't feel better, email us at bill@bilmedia.com within 60 days of delivery and we'll refund the full purchase price. You don't need to give a reason.

How it works

• Email us with your order number. We'll reply within one business day with a prepaid return label and the return address.
• Send the mask back with its charging cable in any box. It does not need to be unused or in original packaging.
• Once the carrier scans the return, we refund your original payment method. Banks usually post it within 5 to 10 business days.

Damaged, faulty or wrong items

If your mask arrives damaged, stops working, or isn't what you ordered, email us within 60 days and we'll replace it or refund you. We may ask for a photo.

Exchanges

To exchange, return the item for a refund under the guarantee and place a new order.

Limits

The guarantee covers one mask per customer per order. Refunds are issued to the original payment method only. We ship within the United States; the guarantee applies to US orders.